Política de reembolso

Returns & Refunds Policy – International Sales

1. Return Period

Our return policy is valid for 30 calendar days from the date of delivery.
If more than 30 days have passed since you received your order, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Requirements

To be eligible for a return:

  • The product must be unused, in perfect condition, and in its original packaging, including tags, accessories, and manuals, where applicable.

  • A proof of purchase or order number is required.

3. Non-Returnable Items

Due to hygiene, safety, or product-specific reasons, the following items cannot be returned:

  • Perishable goods (food, flowers, etc.).

  • Customized or made-to-order items.

  • Intimate, sanitary, personal care, or cosmetic products once opened.

  • Gift cards and downloadable software.

  • Hazardous materials, flammable liquids, or gases.

4. Partial Refunds & Special Conditions

Partial refunds may be granted only in the following situations:

  • Items showing signs of use not related to manufacturing defects.

  • Items that are incomplete, damaged, or tampered with for reasons beyond our control.

  • Requests made beyond the 30-day period, only if mandatory under applicable consumer law in your country.

5. Return Procedure

Before returning any product, you must contact us in advance at infoeverlyn@gmail.com to obtain return instructions and a Return Merchandise Authorization (RMA) code.
Unauthorized returns will not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or denial of your refund.

  • If approved, refunds will be issued to the original payment method used for the purchase.

  • Refund processing times may vary but typically take 5–15 business days, depending on your bank or payment provider.

7. Sale Items & Promotions

Only items purchased at regular price are eligible for a refund.
Sale, discounted, or promotional items are non-refundable unless defective.

8. Exchanges & Defective Items

If you receive a defective or damaged product, you may request either a replacement of the same item or a full refund, provided you notify us within 7 days of delivery.

9. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  • Original shipping costs are non-refundable.

  • We strongly recommend using a trackable shipping service and purchasing shipping insurance for items valued over $75/€75, as we cannot guarantee receipt of your returned item.

10. Missing or Delayed Refunds

If you have not received your refund after the stated timeframe:

  1. Double-check your bank account.

  2. Contact your bank or credit card issuer, as processing delays can occur.

  3. If you have completed these steps and still have not received your refund, please contact us at infoeverlyn@gmail.com.

11. Return Address

All returns must be sent to:
Lepanto 28, Villena, Alicante, 03400, Spain.