Política de envío

Shipping Policy – Everlyn 

This Shipping Policy applies to all orders placed through https://myeverlyn.com/ (“the Site”). By placing an order with us, you agree to the terms outlined below.

1. Order Processing & Personalization

  • Personalization Time: Due to high demand and the customized nature of our products, personalization requires 4 to 6 business days.

  • Order Processing: After personalization, standard processing takes 3 to 5 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

2. Shipping & Delivery Times

  • Estimated Delivery: Standard delivery times range between 10 and 17 business days from the date of dispatch, depending on the destination country and local postal services.

  • Delivery times are estimates only and may vary due to factors beyond our control (e.g., customs delays, extreme weather, carrier issues).

  • We are not responsible for delays caused by the carrier or customs authorities.

3. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available for your destination).

4. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to import duties, taxes, and customs fees imposed by your country of residence.

  • These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

  • We are not liable for packages held, delayed, or rejected by customs.

5. Address Accuracy & Delivery Issues

  • Customers are responsible for providing accurate and complete shipping information.

  • We are not liable for orders lost, delayed, or returned due to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to reship the order.

6. Lost or Damaged Packages

  • While we ensure secure packaging, we are not responsible for loss or damage caused during transit by the carrier.

  • If your package arrives damaged, please contact us at infoeverlyn@gmail.com within 7 days of receipt, including photos of the damage, so we may assist you.

7. Contact Us

For questions regarding shipping, please contact us:
Email: infoeverlyn@gmail.com
Mailing Address: Lepanto 28, Villena, Alicante, 03400, Spain